Welcome to Peugeot Shop’s FAQ section! We’re here to help you with any questions about our premium culinary tools, shipping policies, and more. Our goal is to make your kitchen upgrade experience as smooth as possible.

About Our Products

What types of kitchen tools do you specialize in?
We offer professional-grade culinary tools across multiple categories including baking tools, barbecue equipment, bar & wine accessories, cookware, cutting boards, fermentation supplies, and specialty items for both home chefs and commercial kitchens. Our collection combines functionality with premium craftsmanship.
Are your products suitable for professional chefs?
Absolutely! While we cater to home cooking enthusiasts, many of our products like commercial-grade cookware, professional bar tools, and heavy-duty barbecue equipment are designed to meet the demands of restaurant kitchens and culinary professionals.
Do you offer eco-friendly kitchen tools?
Yes, we carefully select sustainable options across our product lines, particularly in categories like bamboo cutting boards, reusable cleaning & sanitizing tools, and durable cookware designed for longevity. Our free shipping option via EMS is also our most eco-conscious delivery method.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include order tracking, faster checkout, and access to exclusive offers.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments. All transactions are encrypted for your protection.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:

Standard Shipping ($12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after dispatch – perfect when you need your bar tools or cookware quickly.
Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 business days – ideal for larger orders of bakeware sets or when stocking up on multiple items.
How long does order processing take?
All orders are processed within 1-2 business days at our Long Beach, California facility. During peak seasons (holidays, summer BBQ months), processing may take slightly longer due to high demand.
Do you ship internationally?
Yes! We ship worldwide with the exception of select regions in Asia and some remote locations. International customers may be responsible for applicable customs fees or import taxes. Contact our customer service for specific country information regarding our bar & wine tools or commercial equipment.
How can I track my order?
You’ll receive a confirmation email with tracking information as soon as your BBQ tools, drinkware, or other culinary essentials ship. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s progress.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your cheese tools, cookware, or other purchase, simply contact our customer service at [email protected] to initiate the return process.
Are there any items that can’t be returned?
For health and safety reasons, we cannot accept returns on cleaning & sanitizing products, disposables, or any opened food-related items like fermentation supplies. All returned products must be in original, unused condition with packaging.
How long do refunds take to process?
Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the credit to appear in your account depends on your bank or payment provider.

Additional Tips

Pro Tip: Combine orders with friends or family to reach the $50 free shipping threshold when purchasing smaller items like can openers or utensil storage solutions!

Do you offer gift wrapping or special packaging?
While we don’t currently offer gift wrapping, many of our premium products like displayware & signage or dinnerware & serveware come in attractive packaging suitable for gifting. Contact us if you’d like us to include a gift message with your order.
Can I get advice on choosing the right kitchen tools?
Our customer service team consists of culinary enthusiasts who would be happy to offer personalized recommendations based on your cooking style and needs. Whether you’re selecting barbecue tools for your patio or fermentation equipment for home brewing, we’re here to help!

Can’t find the answer you’re looking for? Our friendly customer service team is ready to assist you with any questions about our baking tools, bar accessories, or other culinary essentials. Contact us at [email protected] and we’ll be happy to help!