Returns & Exchanges

At Peugeot Shop, we take pride in offering premium culinary tools for professionals and enthusiasts alike. While we’re confident in the quality of our baking equipment, bar accessories, and professional kitchen tools, we understand that sometimes a return or exchange may be necessary.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be:

• Unused and in its original condition
• In the original packaging with all tags and accessories
• Accompanied by the original receipt or proof of purchase

Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

Step 1: Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order with the following information:

Step 2: Receive Return Authorization

Our team will review your request within 1-2 business days and provide:

• Return authorization number
• Shipping instructions for returning your item(s)
• Exchange options if applicable

Step 3: Ship Your Return

Package the item securely in its original packaging and include all accessories. Ship to:

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we’ll notify you about the status of your refund or exchange.

Refund Information

Approved refunds will be processed to your original payment method within 5-7 business days after we receive and approve your return. The refund will include:

• The full purchase price of returned items
• Original shipping costs if the entire order is returned

Note: Depending on your payment provider, it may take additional time for the refund to appear in your account.

Exchange Policy

For exchanges:

• We’ll ship your replacement item once we receive and process your return
• If the exchange item is of higher value, you’ll be charged the difference
• If the exchange item is of lower value, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item from our collections of baking tools, cookware, or bar accessories:

1. Contact us immediately at [email protected]
2. Include photos of the damaged item and packaging
3. We’ll arrange for a replacement or refund at no additional cost to you