Welcome to Peugeot Shop! These Terms and Conditions govern your use of our website (www.newhomecheftools.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for professional chefs and cooking enthusiasts aged 18 or older who purchase products for personal or professional use. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product designs, is the property of Peugeot Shop or our suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We take pride in offering premium culinary tools including:

  • Professional-grade baking equipment
  • High-quality bar and wine accessories
  • Durable barbecue tools
  • Specialized cheese tools
  • Premium cookware and bakeware

We make every effort to display product colors and features accurately, but slight variations may occur.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You agree to provide current, complete, and accurate payment information. We reserve the right to refuse or cancel orders that appear fraudulent.

3.3 Pricing

All prices are in US dollars. We reserve the right to adjust prices at any time without notice, except for orders already confirmed.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment
  • Free Shipping: Available for orders over $50 via EMS, delivered within 15-25 business days after shipment

4.2 Delivery Areas

We ship worldwide except to certain remote areas in Asia and other restricted regions. Customers in eligible countries are responsible for any customs duties, taxes, or import fees.

4.3 Delivery Issues

If your order is delayed or lost in transit, please contact us immediately at [email protected]. We will assist in tracking your package or processing replacements when appropriate.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return window from the date of receipt. To be eligible for return:

  • Items must be unused and in original packaging with all tags and accessories
  • Original receipt or order confirmation must be provided

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened Cleaning & Sanitizing products
  • All Disposables (single-use items)
  • Opened Fermentation kits with exposed cultures
  • Any item showing signs of use

5.3 Return Process

To initiate a return:

  1. Email us at [email protected] within 15 days with your order details
  2. Wait for return authorization and instructions
  3. Ship items to: Peugeot Shop Returns, 3233 Locust Court, Long Beach, US 90815

Customers are responsible for return shipping costs unless the return is due to our error.

5.4 Refunds

Approved refunds are processed within 5-7 business days after return approval. Original shipping costs are refunded only when returning the entire order.

6. Customer Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information and password.

6.2 Prohibited Conduct

You agree not to:

  • Use our website for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of the website
  • Use any automated means to access the site without permission

7. Limitation of Liability

Peugeot Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • The use or inability to use our products or services
  • Unauthorized access to or alteration of your transmissions
  • Any other matter relating to our products or services

Our total liability for any claim related to these terms or your use of the site shall not exceed the amount you paid for the product or service at issue.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms and Conditions, please contact us:

Peugeot Shop
3233 Locust Court
Long Beach, US 90815
Email: [email protected]
Hours: Monday-Friday, 9:00 AM – 5:00 PM PST